Disgusting service

The technician came out to move my fibre within the house after 3weeks .He then stated “someone” will come to move the fibre line later that after afternoon or on the next day which was a Saturday. I explained to Him I run a business from home and I cannot be left without internet of which he assured me my connection will be restored. 72hours later and still no internet. When I called the service provider the ticket was closed and no call out was logged for the fir re line to be restored. When I called Vumatell on Sunday at 09:14 on 14/09/2025 the agent was so rude and refused to even give me the ref no for the call.

Service is pathetic I had to call in a long another ticket this morning. This was not even our fault . There was no mention of any downtime -calls are recorded please check your calls.