Disgusting service

We wanted to reconnect our service with Webafrica, we made a payment to them on the 3rd of May 2024 and our router was plugged in the whole time, we made contact with them on whatsapp because that's the only form of contact you'll actually get to speak to someone. We were told to describe the lights and one of them was red and they will get a technician from Vumatel out as the issue cannot be resolved remotely. Every week it was the same story until we were told that Vumatel is not dispatching any technicians at the moment, they do not know when they can come out. I asked for a refund and they never got back to me. Today is the 16th of June 2024 still nothing. It's appauling and disgusting that we South Africans have to support our local businesses who end up not providing the service they say they are offering and getting ****med on top of that. Disgusting