Disgusting Service

My call was logged on Thursday, 1 August. No one bothered to contact me regarding progress. On the occasion that I phoned over the weekend for progress, the agent was disinterested in assisting me, telling me that it was the weekend and I would have internet when it has been fixed or when a technician has contacted me. She told me that she did not know when this would happen reminding me that it could take 72 hours.

I was contacted for the first time after 08:00 on Monday, 5 August by someone from Vumatel asking if any was on the property for a technician to look at the problem.

1) Does Vumatel expect its clients to sit around waiting for a golden phone call. Surely, professional conduct would dictate a call being made prior to the 72 hour turn around time.

2) On leaving work to get home for 15:30 the technicians did not greet or discuss what the problem was. I had to ask what was the situation was. They stated that they needed to go to the server and would be back. They did not return.

Again I had to phone to find out where they were. The agent stated that I should be at home in the morning as that is when the technical team would come out even though I had already told him that I am not available on Tuesday until late afternoon. So, due to incompetence and a lack of regard for paying customers, I will not have internet until the earliest Wednesday afternoon. This is far beyond the turn around time stipulated in the Vumatel code of conduct.

This is completely disgusting service.