Disgusting service

Pathetic service from Vumatel, after numerous calls to the call center no one can help resolve my issue. Just require my fibre line to be complete, installation took place a week ago and is still in progress. Apprarently this was escalated and was promised that i will be contacted by managers etc, but as usual all talk and no action. Consultants says tickets have been logged but never the case and when it is logged they are cancelled without any resolution and communication.