Disgusting service

Hi there,

I would like to express what a horrible experience I have had with Vumatel, as nothing is progressing to the installation for the fibre I have ordered. Paid for the initial cable to be installed in the complex, paid for the cable to be installed in my unit and still nothing. Have no access to the "wonderful fibre internet". I do not have a problem with Accelerit through whom I ordered the fibre and they did their job beautifully. However, the fact that the cable is not "network completed" yet is very upsetting. Also, I logged a ticket with Vumatel on the August 27, 2018 16:03 (Request #62948) referring to the INSTALLATION TICKET *** and have had no reply so far. When I ordered the fibre no one informed us that it was not ready as yet, just took the money and I must happily wait for a miracle. I double checked with Accelerit and they were in contact with Vumatel to find out what is happening. So I would like to know when will our area be "network completed" and when will my ticket is answered?

Thank you, Natalie