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Karen P

1 reviews | Active since Oct 2017

03 Aug 2018, 09:29

Disgusting Service

I have a business in Parkhurst and despite numerous calls and promises of escalation, have had no internet since Monday. I have even logged calls with MWEB our service provider who in turn have also logged calls and promised to escalate with Vumatel to no avail. The call center leaves a lot to be desired as there is no option for support on their automated switchboard, only options for sales and products. They want the business but couldn't care less about supporting their existing clients. I am beyond frustrated, trying to run a business with no internet!! This is worse than dealing with the municipality!!!!

0
Replies (3)
Vumatel
Vumatel's reply03 Aug 2018, 16:41
Official

Good day Karen

We truly apologise for the service thus far, we will make contact with you shortly to assist.

Kind regards,

The VUMA Team

KP
Karen P's update03 Aug 2018, 17:17
Reviewer Update
Still no sign of a technician!!!! My new reference number is 94782. Thanks for calling me but that isn't enough!! You promised to call me back immediately to tell me when I can expect a technician and that was 45 minutes ago!! Still waiting for your call.........................
KP
Karen P's update06 Aug 2018, 10:22
Reviewer Update
Day 8 and still no internet!!!! This despite numerous promises of assigning a technician and call backs that I still waiting for. No wonder small businesses like mine are battling, even services we pay exorbitantly for a non existant. Absolutely abysmal service.