NA
Nicole A
1 reviews | Active since Oct 2014
09 Sept 2024, 09:20
DISGUSTING SERVICE
Good day
I would like to complain and I would like someone to respond to the fact that I have had no wifi for 11 days now. – talking nonsense about issue being resolved and if another person tells me to reboot.
I attach the mail trail attached of the amount of times I have contacted Vumatel and RSA Web my service provider.
Been promised that it has been resolved and promised that a technician will be visiting to date, I have received not joy and have orange lights flashing on my fibre and on my router.
If a technician is not at my house my tomorrow, I will be taking this matter further.
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Vumatel's replyOfficial
09 Sept 2024, 14:54Good day, Nicole Adams.
This matter has been assigned to our maintenance for assistance. We apologize for the delay. Unfortunately, a serious incident occurred on Friday, resulting in the tragic loss of a team member on site. This has deeply impacted our turnaround time, and the team is understandably shaken. We kindly ask for your patience during this difficult time. The teams will provide support as soon as they are able.
Kind regards
The Vuma Team
This matter has been assigned to our maintenance for assistance. We apologize for the delay. Unfortunately, a serious incident occurred on Friday, resulting in the tragic loss of a team member on site. This has deeply impacted our turnaround time, and the team is understandably shaken. We kindly ask for your patience during this difficult time. The teams will provide support as soon as they are able.
Kind regards
The Vuma Team
Vumatel's reply09 Sept 2024, 14:54
Official
Good day, Nicole Adams.
This matter has been assigned to our maintenance for assistance. We apologize for the delay. Unfortunately, a serious incident occurred on Friday, resulting in the tragic loss of a team member on site. This has deeply impacted our turnaround time, and the team is understandably shaken. We kindly ask for your patience during this difficult time. The teams will provide support as soon as they are able.
Kind regards
The Vuma Team
This matter has been assigned to our maintenance for assistance. We apologize for the delay. Unfortunately, a serious incident occurred on Friday, resulting in the tragic loss of a team member on site. This has deeply impacted our turnaround time, and the team is understandably shaken. We kindly ask for your patience during this difficult time. The teams will provide support as soon as they are able.
Kind regards
The Vuma Team