Disgusting Adminstration

I installed fibre in my home in April 2018. The fibre installation was done by Vumatel and my service provider is Premitel.

Vumatel installed the fibre and went on their merry way.

A year later, I get an invoice for R1795 that I am OBLIGATED to pay. This is a fee that 1. I was not informed about and 2. was then invoiced for A YEAR LATER.

Thinking that this was some kind of ****, I initially did not pay any attention because my service provider Premitel, never informed me of any additional costs.

Then I started getting phonecalls from Vumatel collections department to say that this needed to be paid and that they were getting the same kind of backlash from all Premitel customers. The answer to my question about why I was initially never notified of a cost and now am being harassed into paying for something I know nothing about was simply this... "We apologise, it was an administration error on our side"

So now, the blame game between Premitel and Vumatel, essentially leaves me (the CONSUMER) to pay for the incompetence of both service providers.

So this is an administration error that I now pay for a year later!!!!

Everyone was very apologetic about constantly calling me and emailing me invoices that I knew nothing about up until this year.

This invoice has now been paid.

Well done Vumatel... the threat to my credit score came through for you guys. You must be so proud.