Disgusted with service

I have been dealing with vumatel's WhatsApp support team afrihost for the past two days without any help. We upgraded our package in December. We received an email to say our service has been cancelled due to non payment. We contacted afrihost only to be told the package we took was a black Friday special and that package ended and now our services has been cancelled we are so annoying and had to activate our line again. Two days later we are still without WiFi while the afrihost agent advised the fault was with vuma and their systems. I tried to contact them again with regards to feedback to my reference number I was connected to an agent and when I rep**** all agents were currently not available. The agent I spoke to advised they will escalate to vumatel for urgent assistance and today I got an email to say our issue with reference number has been resolved but we are still sitting with WiFi.