Disgusted in the service I am paying for

My Wifi has been down since Saturday morning. I could not complete my work on Saturday, and I am unable to connect to work today. This is the second time this month this is happening end of the month they deduct their full amount never mind the fact that I have to get unpaid for my down time.

This is ridiculous and something needs to be done this cannot happen every time. What is the use of having wifi in my home if I am down for 2 days every second week?

I have been calling since Saturday left 2 voicemails. I have been calling the Vuma tell line no answer. I have been contacting web Africa all weekend with no help.

And still at this moment it is not working.

What to do????????