Disgusted customer

Previous tenant had vumatel, when we enquired about their service they made it sounds so easy to reconnect. Like it's gonna take 2 minutes after payment. Calling texting back and forth giving their absolute best customer service. Once we made payment service didn't work and none of them are taking accountability. As for their call centre worst customer service I've ever received in my entire life. All they asking me when they do eventually respond to any of my messages "did it work" like its going work magically by it's self.They opened a ticket which i received an email and then another one stating closed even though no contact was made with me. After promised of either troubleshooting remotely or sending someone over. None of that happened and it's day 4 of service paid for but ain't working. Unhappy customer is an understatement. I'm a disgusted customer