Disgusted by Vumatel

Absolutely shocking service from Webafrica and Vumatel.

My fibre has been down since 21 April 2026 — that’s now over 2 weeks without a working internet connection.

A technician replaced the ONT, yet the issue STILL persists. The connection either doesn’t work at all or shows “connected with no internet.”

I have contacted support EVERY DAY and keep getting the same scripted response: “wait 24–72 hours.” That timeframe has come and gone multiple times with ZERO resolution.

Now my service is about to expire and I’m expected to pay again? There is no chance I am paying for a service I have not received for weeks.

Because of this failure:

- I cannot use other services I am paying for - I’ve been left without a stable connection for over 2 weeks - I’ve wasted hours chasing support with no real assistance

At this point, I am formally demanding:

- Immediate escalation to Vumatel’s network team - A confirmed fault reference number - Full credit/refund for downtime - Urgent resolution within 24 hours

If this is not resolved immediately, I will:

- Escalate this complaint further - Continue posting publicly across platforms - Consider cancelling my service and moving to another provider

This is beyond unacceptable.

#Webafrica #Vumatel #ServiceFailure #NoInternet #CustomerRights