DISGUSTED BY SERVICE

I HAVE PLACED A ORDER (and paid 5 weeks ago) WITH AFRIHOST FOR NEW INSTALLATION AND ROUTER ETC.... EACH TIME WHEN THEY CONTACT VUMATEL someone gets the ticket reference incorrect as to what they must do. It's been almost 6 weeks since this has been logged and i literally all every 2 days just to be told they are escalating it and i just wait 48 hours. It comes and goes and still nothing gets done. I honestly don't know how many escalations this needs as it seems it gets escalated to management but management themselves do not know what to do. I'm at my witsend with these people that cannot get an order right.