Disgusted

I recently experienced disgusting service from vumatel. I app**** for a second line(twice) with mweb and was told that they will get back to me soon. The first application, I called back after waiting for a month only to be told that my request was declined by vuma. I then made another application and had to follow up again after a few days also to be told it was declined. The reason is something to do with no splitter, which was strange to me as I live on a corner plot and there is two points, one in each road. I also advised them that no one came out. I asked them to elaborate as I do not understand why it was declined. I was told that there's nothing that they can do as vuma declined it. I then called vuma who said that they cannot assist me as mweb has to appeal on their side and request that it gets approved. I am being sent from pillar to post and do not understand why vumatel does not want to approve the premis creation and no one came out to my property to check. Vumatel does not want the sale or is even willing to fight for it. I have been a good paying customer for years now. Please is there anyone that can assist as I hear of people having even more than two lines and I only want a second one as I have two properties on my plot.