Disgusted

I am so Furious with Vumatel and WEBAFRICA, I paid for installation since LAST YEAR AUGUST 2025 to install fibre due to infrastructure it was not done. I was asked to pay R249 and I was promised a refund since the installation never took place since now I have been asking for my refund. We are now in FEBRUARY every time I make contact with them I am promised it will be done. This is really a ****. I paid for a service that has never happened. Can anyone advise what I can do moving forward because they Refuse to pay me back and I have made numerous attempts to get it back.