NR
Nicarl R
1 reviews | Active since May 2015
08 Jan 2019, 16:40
DISGUSTED
I was so excited on the 28th December 2018 when i received an email from Vumatel scheduling to install my fibre on the 7th January 2019, how that excitement was cut.short.
Yesterday.one of the installation guys very friendly and nice arrived to complete my installation, he then advised me that there was some other problem that Vumatel had to come sort out first, no problem another gentleman called me to ask if we home so he can send the team, its over 24hours later no team has arrived and no one has called, i tried calling the customer service line held on for 15 minutes no human answered, they have a service whereby you can leave your number and they will call you back, sorry to say 2 hours later still no call back.
Is this the kind of service Vumatel offers? I am not angry i am beyond angry, makes me wonder if fibre us such a good option.
Helpful (0)
Replies (2)0
Replies (2)
Vumatel's replyOfficial
08 Jan 2019, 21:41Good Evening Nicarl
We trust that you are well.
We sincerely apologize for the experience you have had with us. We will make contact with you tomorrow to assist you in getting your issue resolved.
We hope you find the above in order.
Kind Regards
The Vuma Team
We trust that you are well.
We sincerely apologize for the experience you have had with us. We will make contact with you tomorrow to assist you in getting your issue resolved.
We hope you find the above in order.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply08 Jan 2019, 21:41
Official
Good Evening Nicarl
We trust that you are well.
We sincerely apologize for the experience you have had with us. We will make contact with you tomorrow to assist you in getting your issue resolved.
We hope you find the above in order.
Kind Regards
The Vuma Team
We trust that you are well.
We sincerely apologize for the experience you have had with us. We will make contact with you tomorrow to assist you in getting your issue resolved.
We hope you find the above in order.
Kind Regards
The Vuma Team
Best regards,
Vumatel's replyOfficial
12 Jan 2019, 12:25Good Afternoon Nicarl
We trust that you are well.
Unfortunately we are not picking up your information on the system. Kindly provide us with your order number ion order for us to assist you in getting this issue rectified.
Regards
The Vuma Team
We trust that you are well.
Unfortunately we are not picking up your information on the system. Kindly provide us with your order number ion order for us to assist you in getting this issue rectified.
Regards
The Vuma Team
Best regards,
Vumatel's reply12 Jan 2019, 12:25
Official
Good Afternoon Nicarl
We trust that you are well.
Unfortunately we are not picking up your information on the system. Kindly provide us with your order number ion order for us to assist you in getting this issue rectified.
Regards
The Vuma Team
We trust that you are well.
Unfortunately we are not picking up your information on the system. Kindly provide us with your order number ion order for us to assist you in getting this issue rectified.
Regards
The Vuma Team
Best regards,