Disgruntled Client

Vumatel had recently installed fibre in my home , this was on Thursday the 6th of May. the Tech guy then completed the installation and advised that the black Box(outside) was dead and required splicing and he proceeded to message the maintenance team to come in and complete the splicing and active the box, i had also gotten a call from vumatel to ask if installation was completed i then advised the agent that yes installation was done but the box is dead it needs to be activated ,we waited the entire day and no one came through i then proceeded to WhatsApp and asked an agent to put through a request for splicing which she did and then advised i need to wait for someone from Vumatel to contact me and arrange this and it would take 24 hours for them to contact me, i then waited and no one called me i took to watsapp again and i called vumatel and they told me that they can not do anything as i need to speak to webafrica when i spoke to an agent from webafrica via their WhatsApp line they told me that they are waiting for vumatel to give them feedback. they then said this query will be escalated and once again i had to wait and no further feedback was given from webafrica nor vumatel. on Saturday morning i had noticed that my red LOS light had gone off and my PON Led light was not flashing green which according to the Tech guy means that my box is now active, i then tried half the day to get through to an agent and told them its green and that i want to know what's going on is everything sorted can i get my login details and as usual i was told to wait, i then walked on the road and looked for the guys who were doing splicing not to far from my home, the nice gentleman brought his machine and checked if the splicing was complete and if there was a internet signal and in front of me he checked all this and showed me proof that the box was activate and that there was a signal from it and all i need is my login and password details and i should be up and running, does this mean that the tech guy and the agents from webafica don't know what is going on and im being **** too cause splicing wasn't really needed. anything that you ask webafrica for they tell you they are waiting for feedback from vumatel, i can not deal with people not giving you proper feedback and answers everyone blames vumatel every time something goes wrong and vumtel straight out tells you to speak with your ISP which in this case is Webafrica. i then proceeded to speak to an agent once again and she says to be they are waiting for feedback from vumatel and that she's sending me my login details and password via sms but i never received anything, then she says that there was a problem with installation and they could not activate me and vumatel is aware of this issue and are correcting it and she's done a request and escalated everything , i was never made aware that there was any problems in the first place now when i ask for my login details then there's problems and issues which apparently take +-96 business hours to resolve, this is complete nonsense I'm actual tired of webafrica and vumatel people cause its as if you are speaking to a brick wall you get no answers out of any of them it is frustrating and i need to work and have cancelled previous internet for fibre and I'm now siting without any internet. webafrica and vumtal are offering such bad services and i do not want to hear the problem of having influx of of queries or that they will escalate the matter cause that all they ever do and if you as a customer don't follow up your query is forgotten. before my internet gets connected there's so many issues I'm afraid of whets going to happen after my internet is connected.