Disgraceful

<p>Highly disappointed!! After a lengthy conversation with one of their sales staff last week she confirmed that the area that we are staying in is Fiber ready.</p> <p>I explained to her that we recently moved to the area and that I run a business from home that is dependent on Internet services. She was very helpful (or so I thought) and assisted with everything over the phone, ordered the installation etc and the next day an installation was booked and confirmed for today Monday 24/04/2017 at around 08:30.</p> <p>After my conversation with Vumatel I phoned Telkom (who has been delaying the installation of an ADSL line) to cancel my contract with them. 10min later their area manager phoned to try and retain me to which the obvious answer was "Thank you, but it's too little too late".</p> <p>So the installation team came (24/04/2017) after I had to follow up, only to find out they went to the WRONG ADDRESS in Jhb Northcliff... I phoned their call center again and landed up speaking to a very helpful gentleman Fanie... Who honestly went over and beyond customer service and used a bit of common sense to find the route cause.</p> <p>This is what he found:</p> <p>The location that was captured was incorrect which led to your instalation team going to the wrong address. <br />They eventually found the correct address only to inform me that the outside box still needs to be installed. <br />A further discovery was made that the area I live in AND operate my business from is not yet covered.</p> <p>As it stands my business is directly affected by this "OVERSIGHT"! If I knew this before hand I would have NOT canceled with Telkom and I would have had Internet to fully operate.</p> <p>Now I ask you in the calmest possible way I can under the circumstances HOW ARE YOU GOING TO RECTIFY THIS ISSUE????!!!! I can go and take out a data contract with an ISP, but then I'm stuck with that for the term of the contract which is not what I want/require or can afford!</p> <p> </p> <p>This matter has still not been resolved and not ONE individual has truely taken ownership of this.</p>