CY
Che-Kai Yang

1 reviews | Active since Mar 2009

25 Jan 2019, 13:27

Disfunctional, useless, fractured customer experience.

Cell center has no idea, area manager has no idea, worse, they continue to BS non stop. Call centre was great at telling client to "get off the line" and when you press, they hang up! Yup, what a great company, for a company that went thru 3 area managers in 6 months, I'm not surprised that the service is so bad. Call centre knows less about their internal situation than I, the "to be" future client which is now really wondering if I should just stick with Telkom, rather the devil I know!

0
Replies (1)
Vumatel
Vumatel's reply25 Jan 2019, 14:19
Official
Good day Che-Kai

Thanks for making contact with us.
We truly apologise for the experience, a Vuma hero will make contact with you to assist.

Kind regards
The Vuma Team