Disconnection without warning or explanation and feedback

On monday vumatel disconnected my fibre service and we are trying to find out the reason for this disconnection. My isp is RsaWeb and according to them the fault lies with vumatel who apparently have some internal issues and therefor are unable to reconnect my fibre. we were calling vumatel all day and yet they cannot give us any update as to when this problem will be sorted. We have to buy data to get connected to the internet to do our work online. Is there anyone with the same problem lets share it. If Vumatel can at least admit they are at fault and give the reason behind the sudden disconnection than we at least know what to do. I hope this get solve as soon as possible after all i am paying for a service and i cannot use it.

Abdurahman Shah