Disconnection issues with vumatel fibre

I would not recommend this fibre provider Eben if they were the only company to service your are. In April 2023, there was a 2week disruption in Cabling which affected a few areas that they had trouble locating and fixing, however at the end of the month I still had to pay my full debit order to vodacom as much as I tried to fight it with vodacom. Now since Thursday 21st sep 2023, my Cabling once again has been unable to connect since an area collapse. The are outage was fixed on Friday according to vodacom, but the problem is on vumatel side where they need to reset/reboot/activate my line again( I've had this contract since Jan 2023) , I have logged 3 calls through vodacom who have escalated this issue to their project managers & to which i have been told it takes 24/48hrs for vumatel to get back to the client/vodacom but because it's a long weekend both vumatel and the project managers won't get back to me, until normal work hours. The only people I can get ahold of are the techs through vodacom, whose hands are tied. Vumatel is missing in action, in the meanwhile the amount of rands I have to spend on data to keep my business going is running into the hundreds. I will let you decide for yourself if you want to take a risk and deal with vumatel/sadv. At present I'm looking at another service fibre provider that can pride themselves on reliability on a public holiday.