Disconnection after payment acc ***8

Good day

I would like to formally lay a complaint re disconnection of an up to date account.

Mweb informed Vuma to cancel our line due to non payment.

Our account is up to date. Debit order went off on last day as per usual.

I have been struggling since 7h30 yesterday morning to sort this out.

Telephone lines are a mess. No one responds on live chat.

We now had to pay a reconnection fee of R249 for a mistake made by MWEB.

This is unacceptable. TCF???

Not to mention the inconvenience of being without internet.

X***0 confirmation of recapture Mweb: Activation request MWB***9

Regards Oosthuizen ***