SP
Siki P
1 reviews | Active since Jan 2020
11 Jan 2024, 09:40
Disconnected and pick up of router line
It's been 3+ months and I've been sending my emails trying to speak to the advisors on WhatsApp web chat but they hardly respond after introduction, I explained that I don't live at 23909 Z.K Matthews I have moved and I need the installers to come get the router and disconnect the account as I the registered customer for the fiber connection no longer live in that house it's a rental house, I've now got a house of my own and in order for me to have fiber again one of the existing lines have to be disconnected and this is affecting me as I work from home , can some from the cancellation team contact me a I've been requesting it's almost the 4th month now .
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Replies (2)SP
Siki P's updateReviewer Update
11 Jan 2024, 11:54That's what I've been trying to do ,I would like to cancel services registered at previous address , can you kindly send me the information on how I can cancel the services .
SP
Siki P's update11 Jan 2024, 11:54
Reviewer Update
That's what I've been trying to do ,I would like to cancel services registered at previous address , can you kindly send me the information on how I can cancel the services .
SP
Siki P's updateReviewer Update
11 Jan 2024, 16:40When I app**** I did it online , I was given a reference number to go make payment at my local pep of which I did , you are the ones who contacted me and advised m you'll be sending someone , I don't have an ISP , if you could kindly check as I'm not fami**** with your employees who does installation in my area .
I need assistance to cancel my contract can you pls kindly provide me with the ISP info surely you have them registered on your system as they were sent out by vumatel team.
I need assistance to cancel my contract can you pls kindly provide me with the ISP info surely you have them registered on your system as they were sent out by vumatel team.
SP
Siki P's update11 Jan 2024, 16:40
Reviewer Update
When I app**** I did it online , I was given a reference number to go make payment at my local pep of which I did , you are the ones who contacted me and advised m you'll be sending someone , I don't have an ISP , if you could kindly check as I'm not fami**** with your employees who does installation in my area .
I need assistance to cancel my contract can you pls kindly provide me with the ISP info surely you have them registered on your system as they were sent out by vumatel team.
I need assistance to cancel my contract can you pls kindly provide me with the ISP info surely you have them registered on your system as they were sent out by vumatel team.