Disconnect my Wi-Fi without my consent

Dear Vodacom & Vumatel Support,

I am writing to formally raise a complaint regarding my WiFi service, which has been repeatedly disconnected without my consent.

On 24 March, I received a call from Vumatel informing me that Vodacom had requested the cancellation of my WiFi service. I clearly instructed the agent not to proceed with any cancellation, as I had not made such a request.

Despite this, on 25 March my WiFi service was disconnected. I contacted Vodacom, and the service was restored.

However, from 26 March up to today, my WiFi has been disconnected again and remains off. I have contacted both Vodacom and Vumatel multiple times, but I am receiving conflicting and unclear explanations from both parties, with no resolution to the issue.

This situation is unacceptable, as I have not requested any cancellation and rely on this service.

I kindly request the following as a matter of urgency:

Immediate restoration of my WiFi service A clear explanation of why the service was cancelled without my consent Confirmation that this issue will not occur again

Please treat this matter as urgent and provide feedback as soon as possible.