DisappointmentISP

There was a billing problem regarding my Wifi, I called in to Afrihost, they had to fix the problem by cancelling the existing order and logging a new order. This is was done same day and I paid for it. The next day I called because I had no internet and they couldn't find the payment. Friday I called again and was told that in the next 72 hours the internet will be restored. Monday afternoon I called again as there was still no internet and was told by Afrihost that the order was placed under the wrong address and a ticket was logged to Vumatel to fix it. I know the problem was that Afrihost gave the wrong address, but the ticket has been open for a week now and each day I call, Afrihost advises that they are waiting for Vumatel and it's with the development team. Its been 13 days without internet and Afrihost nor Vumatel wants to take acknowledgment. Its easy for them to take your money but not give the service.