disappointment with vumatel

extremely disappointed with costumer service from vumatel...i recently moved into my property & went online app**** for vuma wifi with flycool server..while applying it kept picking my neighbors adres i corrected it but when received my email after made payment gave the wrong address again same time i emailed them 3rd december 2024...vuma support team emails me 2days later & noted that they with change address b4 installations made ...week later no one responded or installed so i speak to an agent who tells me that funds can be transfered to my address but he cant do it since he will lose the sale so i ask if could please assist me since i didn't want to wait to be refunded & that agent refused to assist me ....finally another agent offers to assist me i waited whole of december as vuma says they on freeze period i waited 2 weeks into january 2025 where they came to install on 15th 2days later i still never received username n password again after 17 emails to vuma support which is a total waste of time they tell me funds where not transferred after 1 n half month of they agent telln me its sorted even made me do a new application with a different server afrihost to see which server respond first now i made 2 payments with no service given to me cant get hold of anyone from vuma or flycool server they keep telling us to contact ....vuma gives poor customer service all my emails & chats to the agents are completely disappointing...i don't recommend anyone to rush in with vuma ...please assist me on who can i contact to deal with situations like this as vuma both servers i made payment to n still nvr get service ...even call center number provided is a waste ...online chats are a waste even emailing them is a waste of time