Disappointment from the installation team

<p>Dear Vumatel,</p> <p> </p> <p>When i called to have my cpe installed, your team was very efficient. However, you later sent 2 gentlemen to my home who were apparently meant to "activate" my device. They did not communicate with me -in fact they were more interested in playing videos and texting on their phones the entire time. They left without the cpe working and told me it will work in 10 min. Since then, and 10 phonecalls later and a logged call - my cpe is still not working. I am paying for my internet contract but cannot use my service because of the incompetence and poor communication from the installation team. The installation team was asked by the support team to return my calls. my ticket number is 8013 and the call was logged on 12 May at 8am.</p> <p> </p> <p>Please can you just sort out my line </p>