Disappointing service

I app**** for Vuma fiber in May through the vodacom app and on June 5th my line was suspended due to non payment whereas i requested for debit order whilst applying for the fiber.I then called the very SAME DAY to request for banking details to pay and i was sent a payment link any to find out later on that i was paying for a new fiber line which i never requested.To cut a long story short ...i am still without connection and vodacom agents including there team leaders having asking me to "patiently wait" because Vumatel as not yet given them feedback .

I am very much frustrated and overwhelmed by the type of service i am getting and be asked to "waiting" is not good enough.i am currently working from home and this is affecting my salary because i could not work for the past two days because of no connectivity and the best you guys can say is sorry.

I need the person who made a mistake on my profile to be held responsible and its evidence that there are loopholes with regards with communication between you Vodacom and Vumatel cause ever since i have had the fiber installed , i just had communication problems and guys you can't make your problems main.I need this matter sorted ASAP!