Disappointing Installation Experience with VUMA Fibre

Disappointing Installation Experience with VUMA Fibre

I had high hopes for VUMA Fibre when it was introduced, even though I initially doubted the level of service we’d receive in the township. Sadly, my doubts seem justified.

I was sent a message stating the installation would take place on the 6th at 12:30. To my surprise, the team came earlier than expected, which I appreciated. Unfortunately, the installation was incomplete. The technician left without informing me of the next steps, failing to communicate when they would return or call to finish the job.

I paid the activation fee, trusting the process would run smoothly. Now, I’m left wondering how long I’ll have to wait for the activation to happen. Worse, I’m worried I’ll need to pay an additional fee for something that should have been completed on the initial visit.

I went out of my way to make myself available for the scheduled installation. Now, I’m left questioning if I’ll even be available whenever they decide to return – I do have work, after all.

This experience has been frustrating, especially given the challenges township residents often face when it comes to service delivery. VUMA Fibre, you need to do better. Communication, professionalism, and completing what you start should not be too much to ask for. My reference is