LL
Lebz L
1 reviews | Active since Nov 2022
09 Nov 2022, 19:01
Disappointes
I have been without connection since the 3rd of November till now. I have been in contact with my ISP and was told issue will be resolved within 24 to 48 hours. Someone from Vuma called me on Saturday requesting my router serial number as I was told it has to be reconfigured but nothing has happened since then. This was.followed by an sms saying the maintenance team will contact me to set up appointment to come to my home as they are unable to resolve remotley. No once has called. Each time I follow up with my ISP I am told they are also waiting for feedback from Vuma. Earlier today I got an email saying cancellation requested. And I have never requested cancellation I just want my internet service to be restored as soon as possible.
Helpful (0)
Replies (5)0
Replies (5)
Vumatel's replyOfficial
09 Nov 2022, 21:36Godo evening Lebz
We trust that you are well
We have escalated the ticket to the installation team to assist.
Kind Regards
The Vuma Team
We trust that you are well
We have escalated the ticket to the installation team to assist.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply09 Nov 2022, 21:36
Official
Godo evening Lebz
We trust that you are well
We have escalated the ticket to the installation team to assist.
Kind Regards
The Vuma Team
We trust that you are well
We have escalated the ticket to the installation team to assist.
Kind Regards
The Vuma Team
Best regards,
LL
Lebz L's updateReviewer Update
10 Nov 2022, 08:42Thank you, please keep me updated.
LL
Lebz L's update10 Nov 2022, 08:42
Reviewer Update
Thank you, please keep me updated.
LL
Lebz L's updateReviewer Update
10 Nov 2022, 13:28Hi,
I am getting frustrated. Please advise on how long I will still have to wait for this issue to be resolved.
I am getting frustrated. Please advise on how long I will still have to wait for this issue to be resolved.
LL
Lebz L's update10 Nov 2022, 13:28
Reviewer Update
Hi,
I am getting frustrated. Please advise on how long I will still have to wait for this issue to be resolved.
I am getting frustrated. Please advise on how long I will still have to wait for this issue to be resolved.
LL
Lebz L's updateReviewer Update
11 Nov 2022, 05:59When can I expect my connection to be restored? The lack of service I have experienced in the past week is ridiculous to say the least.
LL
Lebz L's update11 Nov 2022, 05:59
Reviewer Update
When can I expect my connection to be restored? The lack of service I have experienced in the past week is ridiculous to say the least.
LL
Lebz L's updateReviewer Update
12 Nov 2022, 00:05Finally, my internet connection has been reatored. Thank you!
LL
Lebz L's update12 Nov 2022, 00:05
Reviewer Update
Finally, my internet connection has been reatored. Thank you!