Disappointed with Vumatel

Very disappointed. After taking a day of work to be at home for the fibre installation. So my install was scheduled for 7:30 and nothing around 8:30 I get an email from vumatel saying " Congratulations Hendrik!

You are now connected to VUMA Fibre!

Our installation contractor completed your installation and activated your line at: "

And they haven't even been to my hous yet... So I got on to the phone and started call. The first thing they ask me... Are you sure they haven't installed it and I'm like this is my house and there has been no one on my property. Just as I explain this the tech guys show up and starts the installation and once the connected the cpe they realised its the wrong one. Now they leave to go and get the one that was configured for me. Once they got back they connected it and now the PON light flashes and they tel me that it will take about an houre to turn solid. So I wait about 3 hours and still just flashing. So after a few mails and call they say no our line was connected 8:30 this morning. Even after I explained that they installed the thing at the wrong place when it went active. So apparently nou I have to wait 24hour for it to go active even though I got a mail from them saying its now active and only then can I log a ticket to get it fixed...

I really don't know what to do, my neighbour got his installed this morning as well with no issue.. So what should I do now.. Just wait and come tomorrow and the line is still not working. I will have to take a day of on Monday again so that they can come and fix it.

I don't know any advise will help...