Disappointed with VOX and Vumatel Service – Terrible Experience in Fourways

I am extremely disappointed with the service from VOX and Vumatel. I have been without network and Wi-Fi for five days due to multiple outages in our area. Each time an outage occurs, my line doesn’t get reconnected, leaving me completely without service.

To make matters worse, the customer service from both providers has been abysmal. I have consistently dealt with agents who assured me they were escalating the matter, only to find out on the fourth day that it was never escalated at all. This lack of accountability is unacceptable.

Yesterday, after yet another failed escalation, I was told that the Vumatel manager, Sibusiso, would call me back. Over three hours later, I am still waiting for his call. This level of neglect and disregard is absolutely appalling.

What’s even more frustrating is the finger-pointing between VOX and Vumatel, with neither party taking responsibility for resolving the issue. This setup is clearly flawed and leaves customers like me stuck in the middle with no resolution.

To anyone in the Fourways area considering these service providers: think twice. Both VOX and Vumatel have demonstrated that they cannot deliver reliable service or effective customer support.

This entire experience has been **********, and I cannot recommend either provider. Something needs to change urgently to address these unacceptable service failures.