Disappointed with Service

We’ve been experiencing ongoing connectivity issues with Vumatel fiber for the past few weeks. A technician came out last week, but the problems persist, internal lags or no internet at all. We are paying for a service that is down for most of the day, which is extremely frustrating. Yesterday, we had to reboot our router multiple times just to get any semblance of connection. I spent over an hour trying to reach an agent, which was stressful and unproductive. While I understand that customer support can get busy, Vumatel really needs to upgrade its network reliability. It’s unacceptable to pay for a service that we can hardly use. Overall, I’m extremely disappointed and hope Vumatel addresses these issues soon.