Disappointed in the lack of clarity and very delayed response from Vumatel

Item: Vumatel
Rating: 1
Author: Nompumelelo T

Does it take a month to get Fibre installed after making the order? I’ve made the call to follow up way too many times and everytime I get the same response and at every call someone “escalates” the issue which obviously has no effect. What does it take to get Vumatel to me to arrange the date for Fibre installation????

Helpful (0)

Replies (3)

Vumatel's replyOfficial

04 Nov 2020, 10:47

Good day Nompumelelo

Thanks for taking my call.
As per our telephone conversation, we have sent the issue to our Vuma Villages team and we will make contact with you with an update.

Kind regards
The Vuma Team

Vumatel's reply04 Nov 2020, 10:47

Official

Vumatel's replyOfficial

06 Nov 2020, 09:54

Good day Nompumelelo

Kindly note that you have been scheduled for an installation for next week Wednesday.

Kind regards
The Vuma Team

Vumatel's reply06 Nov 2020, 09:54

Official

Good day Nompumelelo

Kindly note that you have been scheduled for an installation for next week Wednesday.

Kind regards
The Vuma Team

Nompumelelo T's updateReviewer Update

07 Nov 2020, 11:23

Thank you so much for attending to this. I really appreciate the swift response.

Nompumelelo T's update07 Nov 2020, 11:23

Reviewer Update

Thank you so much for attending to this. I really appreciate the swift response.