LS
Lauren S

1 reviews | Active since Mar 2018

15 Mar 2018, 19:14

Disappointed customer

My fiber request has been pending since 26 Feb, without hardly any feedback from Vuma. When they want to make a sale, it's the fastest service you will receive, however when you need help they leave you on the phone for ages and hardly provide any feedback. Honestly, super disappointing , especially when they promise you fast service.

0
Replies (2)
Vumatel
Vumatel's reply16 Mar 2018, 10:33
Official

Good Morning Lauren

We trust that your are well.

We tried to contact you regarding the review but could not get through to you so we left a message on your phone. We have sent through your detail to the scheduling department look into the issue.

We hope you find the above in order.

Kind Regards

The Vuma Team

Best regards,

Vumatel
Vumatel's reply18 Mar 2018, 13:05
Official

Good day Lauren

We trust that you are well.

We see that the configuration has failed. We have sent this issue to the relevant department to look into it.

We hope you find the above in order.

Kind Regards

The Vuma Team

Best regards,