Disappointed client

I am extremely disappointed with the service regarding our Vuma fibre connection through Afrihost. Over a week ago, we experienced severe flooding and strong winds in our area, which caused a pole connected to the Vuma fibre line to break. Since then, we have had no internet connection at all. A ticket was logged with Afrihost under reference number ***0, and we were informed that the turnaround time would be between 2–72 hours excluding weekends. However, it has now been over a week and no technicians have arrived, no repairs have been done, and we are still left without any connection. We understand that weather conditions can cause delays, but the lack of urgency, communication, and updates has been extremely frustrating. We rely on this service daily, and being left without internet for such a long time is unacceptable. We would appreciate immediate intervention and proper feedback regarding when the damaged pole and fibre connection will finally be repaired.