Disappointed client due to inactive fibre from vumatel

I'm so disappointed with VUMATEL I paid my service on the 1st July 2024 to activate my service but in vain till today, I was told that my payments doesn't reflect even after receiving messages that payment has been made I attempted several times to communicate with them still no action it's so frustrating to work with such people, even though I asked for refund as they owe me R1179 which can be paid for 2 months or cancel my service with them please I need help I'm tired fighting a loosing Burtle with vumatel

Hallo peter please assist and advise what to do

Leah Gatatwe kumalo