Disappointed client

On the 4th of July decided to change service providers, my previous SP was informed and the new SP attended to my request promptly. The only thing I required was for my line to be activated by Vumatel and that had been a hassle. The first told me that they couldn’t activate my service cause the ONT device could be powered off. I immediately responded and told them it is powered on and there was no response.

I kept on calling my new SP and got all sorts of different responses . They would send someone to activate as they failed to do virtually. The engineer only came out on the 9th and he also told me inaccurate information , he swapped the ONT device and told me it will literally take 39 minutes to the line to be activated. When I called I was told they are still busy with provisioning the new ONT and it takes 24 to 72 hours. It is the 10th of July and this activation has not happened still . I work from and my cameras are not operating cause I don’t have fiber connection , why is it taking so long just to activate? The fiber is already there all you need to do is activate and the least you could do is be honest with the time frames so I can arrange to work elsewhere.