Disappointed after promising so much

I have no complaints on the staff. They all have been very friendly and helpful. Unfortunately that's where it stops. My fibre line has been installed by Vumatel into my house but I still don't have connectivity. Its been 3 weeks now. After a couple of emails I finally phoned them to log a call (ref 41560). Every time its the same old story "I will escalate the matter" I phone them atleast 9 times the last 2 weeks. Today I phoned again and the very friendly lady said that her manager will phone me..... I'm still waiting.

Wonder if someone can just sort this out now.