Disappointed

Our WiFi went down 3 days ago. Logged the problem with Cell C on Thursday, they came yesterday advising it was a 'Vumatel issue'. As at this morning, still no resolution / connection still down.

Called Cell C, who advised I could contact Vumatel on ***. In total I have dialled this number 8 times in 9 minutes. On 7 of these occasions, I was cut off during the recorded message part, didn't even get through to a human. Then on the only occasion I got through to an actual person who took my ticket number and advised they would help, was also cut off.

Please can someone at Vumatel either share with me a contact number that actually works, or contact me directly to provide an update on my issue. I understand that certain things may take time to resolve, but I, as your client, should not have to chase you for feedback.