KG
Kanaan G
1 reviews | Active since Nov 2024
18 Nov 2024, 13:39
disappointed
Wifi has been off since last year, despite us paying for services. The excuse provided is that technicians cannot restore the connection due to "unsafety" of our area which is Khayelitsha. This feels frustrating because the only communication you guys have been giving me is promising but nothing happens. I have logged so many times with different references but no help is returned. I am very much disappointed and stop giving people false hope as if you will ever help them.
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Vumatel's replyOfficial
19 Nov 2024, 13:52Good day K Govender.
Thank you for getting in touch.
Given the current challenges and safety concerns, we have decided to suspend all installation and maintenance activities across the region until further notice. This choice was not made lightly, as the safety of our staff and partners remains our top priority. We believe this is the most responsible course of action under the circumstances. We understand how much you depend on our network for your daily needs, and we deeply regret any inconvenience this may cause to your work, communication, and access to information. Please accept our sincere apologies for any delays you may experience. Rest assured, we are working diligently to address the root issues quickly. We greatly appreciate your understanding, trust, and patience as we navigate this situation.
Kind regards
The Vuma Team.
Thank you for getting in touch.
Given the current challenges and safety concerns, we have decided to suspend all installation and maintenance activities across the region until further notice. This choice was not made lightly, as the safety of our staff and partners remains our top priority. We believe this is the most responsible course of action under the circumstances. We understand how much you depend on our network for your daily needs, and we deeply regret any inconvenience this may cause to your work, communication, and access to information. Please accept our sincere apologies for any delays you may experience. Rest assured, we are working diligently to address the root issues quickly. We greatly appreciate your understanding, trust, and patience as we navigate this situation.
Kind regards
The Vuma Team.
Vumatel's reply19 Nov 2024, 13:52
Official
Good day K Govender.
Thank you for getting in touch.
Given the current challenges and safety concerns, we have decided to suspend all installation and maintenance activities across the region until further notice. This choice was not made lightly, as the safety of our staff and partners remains our top priority. We believe this is the most responsible course of action under the circumstances. We understand how much you depend on our network for your daily needs, and we deeply regret any inconvenience this may cause to your work, communication, and access to information. Please accept our sincere apologies for any delays you may experience. Rest assured, we are working diligently to address the root issues quickly. We greatly appreciate your understanding, trust, and patience as we navigate this situation.
Kind regards
The Vuma Team.
Thank you for getting in touch.
Given the current challenges and safety concerns, we have decided to suspend all installation and maintenance activities across the region until further notice. This choice was not made lightly, as the safety of our staff and partners remains our top priority. We believe this is the most responsible course of action under the circumstances. We understand how much you depend on our network for your daily needs, and we deeply regret any inconvenience this may cause to your work, communication, and access to information. Please accept our sincere apologies for any delays you may experience. Rest assured, we are working diligently to address the root issues quickly. We greatly appreciate your understanding, trust, and patience as we navigate this situation.
Kind regards
The Vuma Team.