Disappointed

I was forced to take out a contract with Vumatel when I moved premises even though I literally moved next door. Existing fiber was with openserve and for 2years with them I was lucky enough not have any issues. I was told a technician would do the installation on 30July 2020. The technician did the installation and to my horror mentions that another team needs to activate and they are 4hours late but would definitely finish the job. Today after multiple phone calls I am still not activated. The installation company has no ethics or morals and their customer service is non existent. I called vumatel and was told someone would definitely be here to finish. I am still waiting. I wish I could cancel and never deal with this company again. I am disgusted that we pay for services and get nothing in return but lies!