Disappointed

2 December i let them know I am moving and want to transfer fiber the guy went and cancelled it straight away and I also said I want to have fiber the 20th because we will be in new place by then .. but he let me know on 21st oh the installation people are not available since 15th why did he not tell me that the 2/12/2022 ? The i emailed the CEO and straight away i was confirmed and accepted and VUMA will let me know.. when did VUMA phone me 29/12/2022 17:25 when I was on my way from work when I couldn't answer.. I then tried calling them back when I gotten home and Friday but no answer from VUMA I even email the CEO