IT
Ian T

1 reviews | Active since Jun 2018

25 Jun 2018, 11:25

Digusting workmanship and attitudes!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Vumatel have left an exposed "pod" on the pavement right at the entrance to our complex. The lid was ******/removed and when they were notified the only explanation I was given was that they do not have any lids in stock. They then placed a horrible orange cloth around it and have left it like that for over three weeks! This poor and incomplete workmanship defaces our complex and is an absolute eyesore as well as a continued danger and risk to people walking along the pavement. Additional to this the "pod" was installed slap dash and is not even level or correctly laid to look decent with our grassed pavement. Absolutely disgusting from Vumatel as they couldn't care less about the mess or disgusting visual disaster they leave behind!!!

When I phoned I was told there nobody I could talk to to complain and was then made to wait on hold for almost ten minutes before I ran out of patience and stopped wasting my paid for phone call. As per their so called call back service, I left my details and have still heard absolutely nothing from them.

You should be disgusted in yourselves and the poor workmanship you are doing to destroy our suburbs!

0
Replies (4)
Vumatel
Vumatel's reply25 Jun 2018, 12:28
Official

Good Afternoon Ian

We trust that you are well.

Thank you very much for taking our call. As discussed we have sent an email to the relevant department to advise and make contact.

We hope you find the above in order.

Kind Regards

The Vuma Team

Best regards,

Vumatel
Vumatel's reply26 Jun 2018, 16:56
Official

Good Afternoon Ian

We trust that you are well.

We have been advised that the issue has been resolved. Kindly be advised that we will now be closing the review on our side.

We hope you find the above in order.

Kind Regards

The Vuma Team

Best regards,

IT
Ian T's update26 Jun 2018, 18:10
Reviewer Update
Good day I have been in contact with the relevant people and the I have been informed that the issue has been resolved. Thank you for your responses and for your effort in resolving the issue.
Vumatel
Vumatel's reply27 Jun 2018, 10:57
Official

Hi Ian

We trust that you are well.

Thank you very much for the feedback. We are glad your issue has been resolved.

Kind Regards

The Vuma Team

Best regards,