Did not pitch

I have been currently been having problems with our fiber line that does not work, I was told that a technician would be here at 12:30, they did not pitch. I then called Fiberhoods who is a sister partner with Vuma and was told they don't know where the technician is. I was then told to call Bright links who does not bother to answer there calls. I'm not happy in the service I have received. Would someone please do there job and get hold of me. ***