BC
Bernadette C

1 reviews | Active since Aug 2009

13 Jun 2017, 08:01

Destruction of driveway and plants

<p>I had a plant in front of my property that used to provide privacy to my home as I have a metal fence. This bush was destroyed by vumatel last week when they were installing fibre in Bromhof. No care was taken to limit destruction. The branches were broken off right back and the bush is no longer which now means my privacy is gone. My driveway was dug up, the bricks dumped with their platic bottles and just left like this. When I phoned them on Friday they told me it will take 3-4 weeks for my driveway to be repaired. The bricks are being carried away in the meantime so with which bricks are you going to repair the driveway? I was promised somebody would phone me back but it appears Vumtel employees don't know how to dial telephone numbers as nobody is getting back to me. Your mobile discos driving around the area is unacceptable. I have pre ordered an installation but all the complaints make me wonder if your service and destruction of my property and plants is worth your clearly terrible service. Don;t give me some standard response as I'm not interested in it. I want to know when you will be repairing my driveway and when you will be replacing the plant with one of the same size.</p>

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Replies (2)
Vumatel
Vumatel's reply15 Jun 2017, 09:12
Official

Hi Bernadette

We sincerely apologise for this. Kindly note that we have escalated this to our Senior Quality Team. We will also be in contact with you shortly to address your pavement and plant repairs .

Should you require any further assistance please email us at ***.

Once again, apologies for this.

Kind regards,

The VUMA Team

Vumatel
Vumatel's reply15 Jun 2017, 09:12
Official

Hi Bernadette

We sincerely apologise for this. Kindly note that we have escalated this to our Senior Quality Team. We will also be in contact with you shortly to address your pavement and plant repairs .

Should you require any further assistance please email us at ***.

Once again, apologies for this.

Kind regards,

The VUMA Team