Desatisfied customer

To whom this may concern

I am writing this to complain about Flycool wifi services.

On the 01 of November 2021 my partner arrived home and noticed outside that the Fibre cable that connected to the house has been snipped and is laying on the floor. We took pictures and emailed the issue at 16:31 which at 16:33 they responded they would immediately report the issue.

They responded again issuing us an ISP-586352 number @16:36 with further information that someone would come on the 02 November 2021 to repair & reconnect us.

A technician called me on the first informing me that he arrived and took pictures and it going to take this further on the 01 of November @17:10.

On the 02 November I received an email @08:33 informing me that "they were probably accessing the situation and the extent of the damage. The query is already with the maintenance team, we will follow up with the maintenance team when the repair will be done"

On the 2nd November my partner emailed them @12 requesting information about our contract and Flycool is contract number since nothing has be done and no one has pitched.

He receive an email @20:30 with a contract attached to it of a different person Mr or Ms Shariefa Gabriels with all they details exposed to me from they cellphone number, they email address, they Id/passport, they payment details and even they address and a picture of a map pin pointing the person location which I do not stay in Capetown I am in Gauteng.

And which shows me that I might not have a contract establishing what type of service I am utilizing cause I have been requesting this for the past 2months now.

On the 3rd November my partner them again in the morning which they responded informing them that they have connected they installation team and they are going to be busy with it.

Today it's the 4th of November I haven't received any calls,my Internet is still down, the Fibre cable is still not fix and we still haven't received a contract agreement between us and them as a company.

I don't understand how this company work and I am truly disappointed in they services from them to take so long with out no contact inquiring about the incident and knowing very well that month end they are going to charge us 350 or more. For something we haven't utilized for four days.

I am going to contact Mr/Ms Gabriel informing them about this incident that I was accidentally sent they private details. When Ms Mabote from Gauteng was requesting her private information