Deplorable service from Vumatel

There is no synergy between Vumatel and Mweb. I reinstated my service in June and 2019 but my service was still suspended by Vumatel on 08 October 2019. This is despite the debit order successfully going off my account at the end of September. Can someone enlighten me as to what I should do with the payment of 30 September for a service i used for 7 days before being suspended. There's zero comms from Vumatel even just on the intent to suspend a service.