PM
Promise M
1 reviews | Active since Oct 2021
18 May 2026, 17:23
Delays Delays week 5
Vumatel is the reason my fiber install is stuck in limbo.
It’s now week 5 since the line was physically installed, and every time I follow up I get the same line: “We’re still waiting on Vumatel to activate on their side.” No timeline, no urgency, no accountability.
How does it take 5 weeks to flip a switch on your end? Meanwhile I’m paying for a service I can’t use and getting zero communication unless I chase them myself.
If you’re with an ISP that uses Vumatel’s network, good luck. The installation team does their job, but Vumatel’s backend activation process is slow, broken and completely customer-hostile.
At this point it feels like they don’t care unless you’re already a paying customer. Avoid if you can.
Rating: 1/5 – Worst delays I’ve experienced with any ISP network provider.
Helpful (0)
Replies (9)0
Replies (9)PM
Promise M's updateReviewer Update
19 May 2026, 12:36How many times do I need to keep sending . It’s always the same result. Next week you will be sending the same question
PM
Promise M's update19 May 2026, 12:36
Reviewer Update
How many times do I need to keep sending . It’s always the same result. Next week you will be sending the same question
PM
Promise M's updateReviewer Update
19 May 2026, 12:37136 Umnqawe street Lufhereng
PM
Promise M's update19 May 2026, 12:37
Reviewer Update
136 Umnqawe street Lufhereng
PM
Promise M's updateReviewer Update
19 May 2026, 13:18The webafrica crew are saying the delay is caused by you guys. Seems you both can’t work together? Whats so difficult about activating the line ? For a whole month now without progress .
PM
Promise M's update19 May 2026, 13:18
Reviewer Update
The webafrica crew are saying the delay is caused by you guys. Seems you both can’t work together? Whats so difficult about activating the line ? For a whole month now without progress .
PM
Promise M's updateReviewer Update
19 May 2026, 13:56Case ***9: 5 Weeks Waiting on Vumatel ‘Activation’ – Zero Accountability
I’m writing this review for Vumatel because your delays are the sole reason I’ve been without internet for 5 weeks.
My fiber line was installed weeks ago. My ISP, Webafrica, escalated activation to Vumatel under Case Number ***9. I was told activation would take 24-48 hours after escalation.
It’s now week 5. Still no activation, still no internet, and still no communication from Vumatel. Every update I get is “activation is still underway” with no timeline and no explanation for why it’s taking this long.
Webafrica’s support team has been helpful and responsive, but they’re stuck waiting on you. Your backend process is broken if it takes over a month to activate a line that’s already physically installed.
I’m paying for a service I can’t use because Vumatel can’t complete a basic activation. This is unacceptable for an open-access network provider. Fix your process and communicate with customers.
Rating: 1/5
Case Number: ***9
Location: 136 Umnqawe Street, Doornkop, Johannesburg
I’m writing this review for Vumatel because your delays are the sole reason I’ve been without internet for 5 weeks.
My fiber line was installed weeks ago. My ISP, Webafrica, escalated activation to Vumatel under Case Number ***9. I was told activation would take 24-48 hours after escalation.
It’s now week 5. Still no activation, still no internet, and still no communication from Vumatel. Every update I get is “activation is still underway” with no timeline and no explanation for why it’s taking this long.
Webafrica’s support team has been helpful and responsive, but they’re stuck waiting on you. Your backend process is broken if it takes over a month to activate a line that’s already physically installed.
I’m paying for a service I can’t use because Vumatel can’t complete a basic activation. This is unacceptable for an open-access network provider. Fix your process and communicate with customers.
Rating: 1/5
Case Number: ***9
Location: 136 Umnqawe Street, Doornkop, Johannesburg
PM
Promise M's update19 May 2026, 13:56
Reviewer Update
Case ***9: 5 Weeks Waiting on Vumatel ‘Activation’ – Zero Accountability
I’m writing this review for Vumatel because your delays are the sole reason I’ve been without internet for 5 weeks.
My fiber line was installed weeks ago. My ISP, Webafrica, escalated activation to Vumatel under Case Number ***9. I was told activation would take 24-48 hours after escalation.
It’s now week 5. Still no activation, still no internet, and still no communication from Vumatel. Every update I get is “activation is still underway” with no timeline and no explanation for why it’s taking this long.
Webafrica’s support team has been helpful and responsive, but they’re stuck waiting on you. Your backend process is broken if it takes over a month to activate a line that’s already physically installed.
I’m paying for a service I can’t use because Vumatel can’t complete a basic activation. This is unacceptable for an open-access network provider. Fix your process and communicate with customers.
Rating: 1/5
Case Number: ***9
Location: 136 Umnqawe Street, Doornkop, Johannesburg
I’m writing this review for Vumatel because your delays are the sole reason I’ve been without internet for 5 weeks.
My fiber line was installed weeks ago. My ISP, Webafrica, escalated activation to Vumatel under Case Number ***9. I was told activation would take 24-48 hours after escalation.
It’s now week 5. Still no activation, still no internet, and still no communication from Vumatel. Every update I get is “activation is still underway” with no timeline and no explanation for why it’s taking this long.
Webafrica’s support team has been helpful and responsive, but they’re stuck waiting on you. Your backend process is broken if it takes over a month to activate a line that’s already physically installed.
I’m paying for a service I can’t use because Vumatel can’t complete a basic activation. This is unacceptable for an open-access network provider. Fix your process and communicate with customers.
Rating: 1/5
Case Number: ***9
Location: 136 Umnqawe Street, Doornkop, Johannesburg
PM
Promise M's updateReviewer Update
20 May 2026, 12:55The web Africa team is saying you’re pushing back and it is not resolved . And we are still not connected
PM
Promise M's update20 May 2026, 12:55
Reviewer Update
The web Africa team is saying you’re pushing back and it is not resolved . And we are still not connected
PM
Promise M's updateReviewer Update
20 May 2026, 12:58You also give out a generic response without definite answer . You’re not confirming if it’s working or Not
PM
Promise M's update20 May 2026, 12:58
Reviewer Update
You also give out a generic response without definite answer . You’re not confirming if it’s working or Not
PM
Promise M's updateReviewer Update
20 May 2026, 17:56 • IP Address: 192.168.18.1
• Username: userEp
• Password: Epuser
• 2.4G WiFi SSID: HUAWEI-2.4G-ZKd3
• 5G WiFi SSID: HUAWEI-5G-ZKd3
• WLAN Key: FFD83pWV
• Model: Huawei EchoLife EG8041V5
• Type: GPON Terminal
• PROD ID: ***AGRB010459
• Serial Number (SN): ***3AC3AE1B6
• MAC Address: 4827C5DF98C2
• Username: userEp
• Password: Epuser
• 2.4G WiFi SSID: HUAWEI-2.4G-ZKd3
• 5G WiFi SSID: HUAWEI-5G-ZKd3
• WLAN Key: FFD83pWV
• Model: Huawei EchoLife EG8041V5
• Type: GPON Terminal
• PROD ID: ***AGRB010459
• Serial Number (SN): ***3AC3AE1B6
• MAC Address: 4827C5DF98C2
PM
Promise M's update20 May 2026, 17:56
Reviewer Update
• IP Address: 192.168.18.1
• Username: userEp
• Password: Epuser
• 2.4G WiFi SSID: HUAWEI-2.4G-ZKd3
• 5G WiFi SSID: HUAWEI-5G-ZKd3
• WLAN Key: FFD83pWV
• Model: Huawei EchoLife EG8041V5
• Type: GPON Terminal
• PROD ID: ***AGRB010459
• Serial Number (SN): ***3AC3AE1B6
• MAC Address: 4827C5DF98C2
• Username: userEp
• Password: Epuser
• 2.4G WiFi SSID: HUAWEI-2.4G-ZKd3
• 5G WiFi SSID: HUAWEI-5G-ZKd3
• WLAN Key: FFD83pWV
• Model: Huawei EchoLife EG8041V5
• Type: GPON Terminal
• PROD ID: ***AGRB010459
• Serial Number (SN): ***3AC3AE1B6
• MAC Address: 4827C5DF98C2
PM
Promise M's updateReviewer Update
21 May 2026, 16:15What does they mean still ?
Tomorrow will mark a whole month without connection all because of your incompetence
Tomorrow will mark a whole month without connection all because of your incompetence
PM
Promise M's update21 May 2026, 16:15
Reviewer Update
What does they mean still ?
Tomorrow will mark a whole month without connection all because of your incompetence
Tomorrow will mark a whole month without connection all because of your incompetence
PM
Promise M's updateReviewer Update
22 May 2026, 05:52Today it’s whole month without the connection and the webafrica crew is saying the delay is caused by Vumatel and there’s no progress
PM
Promise M's update22 May 2026, 05:52
Reviewer Update
Today it’s whole month without the connection and the webafrica crew is saying the delay is caused by Vumatel and there’s no progress