AJ
Anke J
1 reviews | Active since Apr 2012
05 Dec 2023, 11:55
Delayed, no customer service and empty promises
Day 5 of no internet. What was supposed to be a simple activation after relocation is now taking forever and vuma has a no care attitude and simply does not even communicate to my ISP. A ticket was assigned to apparently regional ops team on Friday to send an engineer however no update, no call, no arrangements and still i have 0 connectivity for something that should be so simple...
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Replies (1)AJ
Anke J's updateReviewer Update
05 Dec 2023, 13:09On 1st of Dec at 16h10pm they already advised it was escalated and have it in writing. They stated that you confirmed that no Vlan was assigned and you are looking into the matter. The 2nd ticket was logged on the 4th after following up on the hour since Friday. They also stated you attempted activation 3x on Friday 1st but unsuccessfully and have not communicated any root cause only until the 4th.
The fact remains I am still without connectivity since Friday and they did send the issue to you - how else would there be the status of a technician waiting to be dispatched - all waiting on you.
The fact remains I am still without connectivity since Friday and they did send the issue to you - how else would there be the status of a technician waiting to be dispatched - all waiting on you.
AJ
Anke J's update05 Dec 2023, 13:09
Reviewer Update
On 1st of Dec at 16h10pm they already advised it was escalated and have it in writing. They stated that you confirmed that no Vlan was assigned and you are looking into the matter. The 2nd ticket was logged on the 4th after following up on the hour since Friday. They also stated you attempted activation 3x on Friday 1st but unsuccessfully and have not communicated any root cause only until the 4th.
The fact remains I am still without connectivity since Friday and they did send the issue to you - how else would there be the status of a technician waiting to be dispatched - all waiting on you.
The fact remains I am still without connectivity since Friday and they did send the issue to you - how else would there be the status of a technician waiting to be dispatched - all waiting on you.